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Privacy policy

This Privacy Policy outlines how Color Splash Shorts (referred to as "we," "us," or "our") collects, utilizes, and discloses your personal information when you use our services, make purchases on colorsplashshorts.com (referred to as the "Site"), or engage with us in any way (collectively, the "Services"). In this Privacy Policy, "you" or "your" refers to the user of the Services, whether you are a customer, website visitor, or someone whose information we collect as per this policy.

Please read this Privacy Policy carefully. By accessing and using any of our Services, you agree to the collection, usage, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, kindly refrain from using or accessing our Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and comply with any relevant legal requirements.

How We Collect and Use Your Personal Information

To deliver our Services, we collect and have collected personal information about you from various sources over the past 12 months, as explained below. The type of information we collect and use depends on your interactions with us.

In addition to the specific purposes described below, we may use collected information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The personal information we gather depends on how you use our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly provide to us via our Services may include:

  • Basic contact details, such as your name, address, phone number, and email.
  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, like the items you view, place in your cart, or add to your wishlist.
  • Customer support information, which encompasses the information you include in your communications with us, such as messages sent through the Services.

Certain features of the Services may require you to supply specific information about yourself. While you may choose not to provide this information, doing so may limit your ability to use or access these features.

Information We Collect through Cookies

We automatically collect information about your interactions with the Services, referred to as "Usage Data." To do this, we use technologies such as cookies, pixels, and similar tools. Usage Data can include details about how you access and use our Site and your account, like device information, browser details, network connection data, IP address, and other interaction-related information.

Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors and service providers who gather information on our behalf. These third parties may include:

  • Companies that support our Site and Services, like Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit card, billing address) to process payments for your orders and requested services.
  • When you visit our Site, open or interact with our Services or advertisements, we, or third parties we work with, may automatically collect specific information through online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in line with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties or for the policies and practices of third parties. For more details, please refer to the section below on Third-Party Websites and Links.

How We Use Your Personal Information

We utilize your personal information for various purposes, including:

  • Providing Products and Services: To deliver the Services and fulfill our contractual obligations to you, including processing payments, order fulfillment, sending notifications related to your account, purchases, returns, exchanges, and facilitating shipping.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications through email, text messages, postal mail, and to display advertisements for products or services. This may involve using your personal information to enhance the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you use the Services and register an account, it's your responsibility to keep your account credentials secure. We strongly advise against sharing your username, password, or other access information with others. If you suspect your account is compromised, please contact us immediately.
  • Communication: To provide customer support and enhance our Services. This is in our legitimate interest to be responsive to you, deliver effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use, especially those related to powering our store with Shopify, please refer to Shopify's Cookie Policy. We use Cookies to operate and enhance our Site and Services, to remember your actions and preferences, and to conduct analytics for better understanding user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to improve the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can configure your browser to remove or reject Cookies through your browser settings. Keep in mind that blocking Cookies may negatively impact your user experience and can cause some Services, including certain features and functionality, to work incorrectly or become unavailable. Additionally, blocking Cookies may not entirely prevent information sharing with third parties, such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes as specified in this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners, including Shopify, to offer services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you directly request, instruct us, or provide consent for the disclosure of certain information to third parties. This includes shipping products or interactions through social media widgets or login integrations, with your consent.
  • Within our corporate group or affiliates as necessary for running a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information (including sensitive personal information marked by *) about users for the purposes outlined in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections:

Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

 

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. Content you submit to any public area of the Services will be public and accessible to anyone.

We do not control who can access the information you choose to make available to others. We cannot guarantee that parties with access to this information will respect your privacy or maintain its security. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information disclosed or received from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us, please review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other Services users and/or users of those third-party platforms without limitations on its use by us or by a third party. Our inclusion of such links does not, on its own, imply any endorsement of the content on these platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We advise against using unsecure channels to communicate sensitive or confidential information to us.

The duration we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Your rights may vary based on your location, but you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may apply only in specific circumstances, and we may decline your request as allowed by law.

  • Right to Access / Know: You may have the right to request access to personal information we hold about you, including information related to the use and sharing of your data.
  • Right to Delete: You may have the right to request the deletion of personal information we have about you.
  • Right to Correct: You may have the right to request corrections to inaccurate personal information in our possession.
  • Right of Portability: In certain cases and with specific exceptions, you may have the right to receive a copy of your personal information that we hold and request its transfer to a third party.
  • Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal information.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: If we decline your request, you may have the right to appeal our decision by replying directly to our denial.
  • Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe option provided in our emails. Even if you opt out, we may continue to send non-promotional emails, such as those related to your account or orders you've placed.

You can exercise these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights. To fulfill your request, we may need to collect information from you to verify your identity, such as your email address or account information. According to applicable laws, you can designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in accordance with applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details provided below. If you are dissatisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us using the provided contact details or lodging your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of your country of residence, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the UK, unless the data transfer is to a country deemed to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@colorsplashshorts.com.